Today’s realtime communications leaders require near-perfect quality of service. To deliver that, customer cases and escalations must be resolved rapidly and scalably. But massive, fast-growing log files from distributed VoIP applications have restricted case resolution to only expert engineers.
Dashbase empowers companies like 8×8 to shift from reactive customer escalations to high-quality service delivery. Dashbase enables everyone on the service delivery team to engage on customer case resolution. We do this by reimagining service investigations: from search at scale, to end-to-end call investigations, to service insights and metrics, all backed by your VoIP telemetry data.
Search at Scale
Dashbase is purpose-built for high-volume telephony data
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Search and correlate across SIP, PBX, SBC, media server, and custom application logs
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Collect, index, and store many TB/day of custom application logs, with out-of-the-box support for standard telephony servers: FreeSWITCH, Asterisk, FreePBX, Kamailio, and OpenSIPS
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Decide how long to retain data, and keep data as long as necessary
End-to-End Comms Investigations
We make it easy to investigate comms issues across multiple large log files
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Enable all service delivery personnel to find data across SIP captures, PBX, media servers, and SBC’s
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Access all of your data through a single UI, rather than digging data out of disparate log files. No need to sift through multiple logs, extract relevant data, and correlate with data buried in other files
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Incidents that used to take a level 3 support engineer hours can now be resolved in minutes by
more teams
Service Insights and Metrics
Dashbase provides metrics for service delivery teams to proactively detect outages.
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View call volume, average call duration, and service error rates via a dashboard report or API.
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Quickly pinpoint root cause across endpoint, host, region, PBX, carrier, or any other dimension.
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Gain new insights into your entire digital supply chain to proactively improve service delivery.
