Today’s realtime communications leaders require near-perfect quality of service. To deliver that, customer cases and escalations must be resolved rapidly and scalably. But massive, fast-growing log files from distributed VoIP applications have restricted case resolution to only expert engineers.
Dashbase empowers companies like 8×8 to shift from reactive customer escalations to high-quality service delivery. Dashbase enables everyone on the service delivery team to engage on customer case resolution. We do this by reimagining service investigations: from search at scale, to end-to-end call investigations, to service insights and metrics, all backed by your VoIP telemetry data.
Search at Scale
Dashbase is purpose-built for high-volume telephony data
Search and correlate across SIP, PBX, SBC, media server, and custom application logs
Collect, index, and store many TB/day of custom application logs, with out-of-the-box support for standard telephony servers: FreeSWITCH, Asterisk, FreePBX, Kamailio, and OpenSIPS
Decide how long to retain data, and keep data as long as necessary
End-to-End Comms Investigations
We make it easy to investigate comms issues across multiple large log files
Enable all service delivery personnel to find data across SIP captures, PBX, media servers, and SBC’s
Access all of your data through a single UI, rather than digging data out of disparate log files. No need to sift through multiple logs, extract relevant data, and correlate with data buried in other files
Incidents that used to take a level 3 support engineer hours can now be resolved in minutes by
Service Insights and Metrics
Dashbase provides metrics for service delivery teams to proactively detect outages.
View call volume, average call duration, and service error rates via a dashboard report or API.
Quickly pinpoint root cause across endpoint, host, region, PBX, carrier, or any other dimension.
Gain new insights into your entire digital supply chain to proactively improve service delivery.